Privacy Policy
Cottura Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, create an account or purchase products through our online shop.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
This website and online shop are operated by:
Cottura Design
59 Sutton Avenue, Langley, Slough, Berkshire, SL3 7AP
louis@cotturadesign.co.uk
Company number: 1132307
For the purposes of UK data protection law, Cottura Design is the data controller for the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.
2. Information We Collect
Depending on how you use our website and services, we may collect information including:
Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Account information if you create an online account
Information you provide when contacting us or submitting an enquiry
Communications between you and Cottura Design
IP address
Browser, device and operating system information
Website usage and interaction information
Cookie and consent preferences
Payment and transaction information
We only collect information that is reasonably necessary for operating our website, fulfilling orders, providing our services and meeting our legal obligations.
3. Information Collected When You Place an Order
When you purchase a product through our online shop, we collect information required to process and fulfil your order.
This may include your:
Name
Billing address
Delivery address
Email address
Telephone number
Products ordered
Order value
Payment status
Delivery information
Order history
We use this information to process payments, fulfil and deliver orders, communicate with you about your purchase, manage cancellations and returns, provide customer support and maintain appropriate financial and business records.
4. Payment Information
Payments made through the Cottura Design online shop are processed using WooPayments.
When you make a payment, information necessary to process the transaction may be collected and processed by WooPayments and its payment-processing partners. This may include your name, billing information, payment details, transaction information and information used for fraud prevention and security.
Cottura Design does not normally receive or store your complete payment card details.
Payment information is processed securely by the relevant payment providers in accordance with their own privacy policies and applicable data protection requirements.
We may retain information relating to your transaction, such as the amount paid, payment status, refunds and transaction references, where required to manage your order and meet our legal, tax and accounting obligations.
5. Customer Accounts
If you create an account on our website, we may store information including your name, email address, billing and delivery addresses and order history.
This allows you to manage your account, view previous orders and make future purchases more easily.
You are responsible for keeping your account login details secure.
6. Enquiries and Contact Forms
If you contact Cottura Design by telephone, email, through our website or via a contact form, we may collect your name, contact details and any other information you choose to provide.
We use this information to respond to your enquiry and, where relevant, provide information about our products and services.
7. How We Use Your Personal Information
We may use your personal information to:
Process and fulfil orders
Arrange delivery
Process payments and refunds
Manage returns and cancellations
Provide customer service
Respond to enquiries
Manage customer accounts
Communicate with you regarding an order
Maintain financial and accounting records
Prevent and detect fraud or misuse
Maintain the security of our website
Understand how visitors use our website
Improve our website, products and services
Comply with legal and regulatory obligations
Send marketing communications where we have an appropriate lawful basis to do so
8. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to fulfil an order or take steps at your request before entering into a contract.
Legal obligation – where processing is necessary for us to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include providing customer service, preventing fraud, securing our website and improving our services.
Consent – where required, we may ask for your consent, for example for certain cookies or marketing activities. Where processing relies on consent, you may withdraw your consent at any time.
9. Marketing Communications
We may send you information about Cottura Design products, services or offers where permitted by law.
Where consent is required, we will ask for it before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or service you have requested.
10. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that can help websites function correctly, remember preferences, maintain shopping baskets and understand how visitors use the website.
Some cookies are essential for the operation of our website and online shop. Other cookies, including certain analytics or advertising cookies, may require your consent.
Where required, you can manage your cookie preferences using the cookie consent controls available on our website.
For further information about the cookies we use, please refer to our Cookie Policy or the cookie settings available on our website.
11. Analytics
We may use analytics services, including Google Analytics, to understand how visitors use our website.
These services may collect information such as pages visited, approximate location, device and browser information, interactions with the website and how visitors arrived at our website.
Where analytics technologies require consent under UK law, they will only be activated after the appropriate consent has been provided.
We use analytics information to understand website performance and improve our website, products and services.
12. Who We Share Information With
We do not sell your personal information.
We may share personal information with trusted organisations where necessary to operate our business and provide our services. These may include:
WooPayments and associated payment-processing providers
Banks and financial service providers
Delivery and courier companies
Website hosting providers
WooCommerce, WordPress and related website technology providers
IT, security and backup providers
Analytics providers
Professional advisers such as accountants or legal advisers
Government bodies, regulators or law enforcement authorities where required by law
We only provide third parties with information that is reasonably necessary for the relevant purpose.
Some third parties may process information on our behalf, while others may act as independent data controllers under applicable data protection law.
13. WooCommerce and Website Technology
Our online shop uses WooCommerce, which operates through WordPress.
WooCommerce functionality may process customer, order, shopping basket and account information required to operate the online shop.
Our website may also use additional plugins and service providers to provide functions such as payments, security, backups, analytics and website performance.
These services may process limited personal information where necessary to provide their functionality.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Order, transaction and accounting information may need to be retained for several years to comply with UK tax and financial record-keeping requirements.
Other information, such as enquiries, account information and website data, will be retained only for as long as reasonably necessary for the relevant purpose.
When personal information is no longer required, we will take reasonable steps to delete or anonymise it.
15. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These measures include the use of appropriate website security measures and secure payment processing.
However, no internet-based service can guarantee absolute security. You should take appropriate care when providing information online and protecting your account credentials.
16. International Transfers
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
These safeguards may include transfers to countries covered by UK adequacy regulations or the use of approved contractual protections.
17. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain types of processing
Request the transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact us using the details below.
We may need to verify your identity before responding to a request.
18. Complaints
If you have concerns about how Cottura Design handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information about your data protection rights and how to make a complaint is available from the ICO.
19. Third-Party Websites
Our website may contain links to websites operated by third parties, including appliance manufacturers and other organisations.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The latest version will be published on this page.
21. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
Cottura Design
59 Sutton Avenue, Langley, Slough, Berkshire, SL3 7AP